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Journey Mapping | Thu, May 14 or Tue, June 16

$249.00

Do you know what it’s actually like to use the services you deliver? This workshop introduces journey mapping, a practical tool for revealing how people experience public services so your team can identify gaps and make targeted, meaningful improvements.

———

In this workshop, you will practice applying the lessons to a real challenge of your choosing.

You’ll learn to:

  • Map experiences from the perspective of the people your program serves

  • See services as part of a person’s full path toward a goal, not just a transaction

  • Know when and why journey mapping is the right tool

  • Get started on your own journey map with confidence

You’ll walk away with:

  • A foundational understanding of journey mapping as a strategic practice

  • A visual tool for communicating the human reality of service delivery to leadership and partners

Why this is important:

The challenges of delivering public services can be so complex that we forget about the experiences of both the public and those serving them. Journey mapping makes that experience visible and actionable, helping you better shape experiences that are consistent with the goals and values of your service and organization.

Dates:
Deepen your learning:
Workshop Add-On: Advisory Hours (3 hours)
Workshop Add-On: Advisory Hours (3 hours)
$250.00

Do you know what it’s actually like to use the services you deliver? This workshop introduces journey mapping, a practical tool for revealing how people experience public services so your team can identify gaps and make targeted, meaningful improvements.

———

In this workshop, you will practice applying the lessons to a real challenge of your choosing.

You’ll learn to:

  • Map experiences from the perspective of the people your program serves

  • See services as part of a person’s full path toward a goal, not just a transaction

  • Know when and why journey mapping is the right tool

  • Get started on your own journey map with confidence

You’ll walk away with:

  • A foundational understanding of journey mapping as a strategic practice

  • A visual tool for communicating the human reality of service delivery to leadership and partners

Why this is important:

The challenges of delivering public services can be so complex that we forget about the experiences of both the public and those serving them. Journey mapping makes that experience visible and actionable, helping you better shape experiences that are consistent with the goals and values of your service and organization.