We are piloting new civic design workshops!
We are excited to invite you to participate in our no-cost online workshops in December 2025, focused on designing for the public good in dynamic environments.
These sessions are high-fidelity prototypes of our future offerings, and we invite your participation to learn from and help shape their evolution through brief feedback. Are you facing complex challenges in the public or social sector, working to align diverse stakeholders, or seeking practical methods to turn your big-picture vision into a daily reality?
Explore the descriptions below and reserve your spot to pilot a session today!
Expression of interest for the December workshops is closed but feel free to continue to submit your interest in future workshops using this form.
If a December session is oversubscribed, we’ll run a lottery and create a waitlist. You’ll be notified of your status (selected or waitlisted) by Monday, November 24, 2025.
Workshop Descriptions
-
Strategies for Public Service Design: Problem Framing
Learn how to clearly define the problem before jumping to solutions, a critical step in addressing complex public-sector challenges.
This 3-hour session introduces practical tools to help you reorient project work around the actual problem, align stakeholders, mitigate institutional risk, and drive meaningful impact. You’ll explore real case studies and practice framing and reframing challenges using guided activities.
-
Method Deep-Dive: Journey Mapping
Gain a foundational understanding of how journey maps reveal what people experience when they interact with public services, and how these insights can guide meaningful service improvement.
In this 3-hour workshop, you'll learn the core components of journey mapping, how to use them to interpret quantitative and qualitative data, and how to identify gaps and opportunities for better service delivery.
-
Method Deep-Dive: Challenge Mapping
Discover how Challenge Mapping can help you and your team make sense of complex problems, striking a balance between big-picture goals and practical realities to achieve shared strategic alignment.
In this 2-hour workshop, you’ll learn a structured method for scoping complex issues, navigating diverse stakeholder perspectives, and identifying high-leverage intervention points that support mission-driven work.